Technical Support

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IMPORTANT
Office Hours

Monday - Friday: 8 a.m. - 4:30 p.m.

Call 816.604.1000

Email

We reply to all emails within one business day.

 
 

Support for Online Systems

Having technical problems with one of our online systems? Help is available in a variety of ways from MCC Technical Support.

Announcements and current issues are posted in the blog below. Also, answers to common questions about MCC online systems such as myMCCKC, BlackBoard, and student email can be found by exploring these Technical Support pages.

If you still have questions, you can call or email us. Check out contact options on the right.

Tech Support Blog

Required Configuration error
Monday, June 15, 2015

If you have recently encountered the -Required configuration items are invalid or missing. See error log for details. - error or the mymcckc page not being displayed all you need to do is clear your cache, close your browser down, re-open it and try again. If you are in IE you can also try the run diagnostic option to ach ...


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myMCCKC outage
Monday, May 18, 2015
May 22 till June 1 there will be no access to the myMCCKC accounts. We will be updating our servers for better functionality. The campuses will also have very limited tools to assist you.
  • Advisers can talk about classes/enrollment steps but cannot enroll anyone
BlackBoard Certificate Error
Friday, January 23, 2015
There is an issue with BlackBoard's certficate and they have been informed of the problem. The website is actually safe. You should see the option to proceed or continue and it safe to do so. This issue will be resolved soon, but for now just continue to BlackBoard without any concerns.
Screen not advancing to the next page?
Wednesday, September 04, 2013

If you're in the secure MCC site and you're stuck on a page that's only spinning in the upper right corner, you'll need to change your compatibility view setting. 

 For information about setting compatibility view, call MCC technical support at 604-1000, or go to:

...


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How to change the payment method for the pay plan.
Friday, December 14, 2012

You can specify a different credit/debit card or bank account to use for your pay plan automatic payments any time before the payment due date, as follows:

1.  Go to myMCCKC and sign into your account.

2.  Select "Student Center Home".

3.  Scroll to the section labeled "Finances".

4. &nb ...


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Last Modified: 6/27/13