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Technical Support



Blackboard FAQs

FAQ

 

Blackboard is the online course-management system used at MCC. It is the primary means of communication for online courses, and is often used to supplement face-to-face classes.
Blackboard provides instructors a platform to electronically deliver class content, using online tools for functions such as managing assignments, delivering assessments, facilitating discussions, and posting or viewing grades.

Frequently Asked Questions

  • How do I log in to Blackboard?
    • Blackboard is accessible by selecting the BlackBoard option after logging into your myMCCKC account. It can also be accessed directly by logging into mcckc.blackboard.com. For login assistance, including password problems, contact MCC Technical Support in the Information Center at 816.604.1000.
  • I can log in, but can't see one or more classes.
    • Classes are not visible until the start date of the course. If you are having trouble viewing your course, contact your instructor.
  • What browsers are supported with BlackBoard?
    • Internet Explorer is not a recommended browser with the version of BlackBoard that MCC currently uses.

Technical Requirements


MCC online courses are designed with the expectation that students will have regular access to current computer technology, up-to-date software, and a reliable broadband internet connection. Some courses require additional software installation; students must be able to install the necessary software on their computer to successfully complete the course. MCC cannot guarantee that all required course software will be available on campus computers.


A supported browser must also be configured correctly. While logged into BlackBoard, select the Student Resources tab and from the upper left corner, select "Run the Browser Check". Review the entire page to determine whether the necessary plugins and features are installed/enabled.
  • I can log in from home, but not at work.
    • Different firewalls, software, or other settings on a computer can prevent BlackBoard from operating correctly. Changes to computer settings can be difficult at work. Contact your IT staff at work to see if adjustments can be made.
  • Is there a service outage?
    • Students are notified of planned BlackBoard outages through their student email account.
  • Why am I no longer able to log in to Blackboard?
    • Your myMCCKC password may need to be re-synchronized. Follow these steps to sync your passwords between the myMCCKC and BlackBoard systems.
      1. Log into myMCCKC.
      2. On the bottom left, select "Manage Passwords".
      3. Select "Synchronize System Passwords."
      4. Follow instructions to complete the process. We suggest waiting at least 5 minutes before logging into BlackBoard or your student email after completing this process.
  • Where can I go for BlackBoard help?
    • To find answers to BlackBoard questions, there are many resources available to MCC students.
      1. Look on the Student Resources tab in Blackboard, and find the "How Do I..." section. Answers to many common question can be found there.
      2. Contact the 24/7 help desk at mcckc.edusupportcenter.com, or phone number 888-296-6136 for Blackboard Student Support Services
      3. For instructor support, email the Distance Education des.help@mcckc.edu which will prompt a help desk ticket.
Last Modified: 7/28/17